Bt openreach reviews 1. Sign up for breaking news, reviews, opinion, top Until 2018, Openreach and BT worked under what Ofcom called a ‘functional separation’ arrangement, in which Openreach was a business division of BT. Nov 27, 2018 · BT Complete Wi-Fi review: For example, I have an Openreach modem in a cupboard and run an Ethernet cable from this to where I want to place the router behind the TV. We do not watch TV or stream etc so really do not need Fibre but happy to pay the extra £10 per month if worth it. This includes Sky, TalkTalk Ofcom CEO Sharon White: “We welcome BT’s decision to make these reforms” Dan Howdle, consumer telecoms expert at Cable. Just about everyone can get some kind of BT Broadband service. It was then acquired by BT Feb 18, 2025 · BT uses the Openreach network, with broadband delivered by either a phone line or fibre optic cable. Jun 19, 2024 · FYI , there is nothing stopping you asking BT to check on progress , and BT via the CSC getting can get an update from Openreach and let you know the progress, however the accuracy seems to be a bit hit and miss (when a customer service rep interprets engineering information ) and gives you get a fairly worthless answer to whatever the delay is . We gave more than the recommended notice period by BT. Huge rise in employee engagement Creating Openreach Ltd Openreach journey transforming the way we operate… 1. Jul 3, 2024 · As Sky also uses the Openreach network, you'll be able to access a similar connection and speed to what you'd receive with BT. If you want to complain about an Openreach engineer’s conduct, workmanship, roadworks, dangerous driving or parking, personal injury caused by someone at Openreach, please follow the steps below. Essential, Full Fibre 1 and Full Fibre 2 use BT’s Openreach network, meaning the last section uses its copper network to bring internet into the home. Business wide re-branding 5. This rating has improved by 2% over the last 12 months. | Read 135,681-135,700 Reviews out of 135,956 Jan 2, 2025 · Plusnet Full Fibre review: Like other internet service providers, Plusnet uses the growing Openreach full fibre broadband network that currently reaches around 13. We're definitely facing challenges already on our 2030 targets. Openreach Limited is a wholly-owned subsidiary of British Telecommunications plc, and it trades on behalf of British Telecommunications plc. The current ambition is for this to increase to 25 million homes by December 2026. [3] Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1 at 52 mbps (it will increase in the future) but right now Openreach FTTP packages are better in this area and the maximum currently is 220 mbps. Do you agree with Openreach's 4-star rating? Check out what 139,381 people have written so far, and share your own experience. Following pressure from MPs and BT’s competitors, a review was set up by the UK’s telecoms regulator, Ofcom. From 2024 onwards, the annual pay review will revert to 1st April 2024. Moving to RJ-11 only meant May 27, 2020 · Could be interesting, there is a Universal Service Obligation ( USO ) on Openreach/BT , so unlike Virgin Media customers who move to an area that VM don’t service, BT generally cannot say ‘it’s not an area we serve, you are ‘in contract‘ , so you have pay ETC’s ‘. 8% UK coverage. Civil Engineer employees have rated Openreach with 3. As a result of this, BT gave Ofcom a list of voluntary commitments, which included making Openreach a distinct company with its own staff, management, purpose and strategy. Help and support Nov 28, 2022 · The next pay review date for 2023 only, will be 1 st September 2023 to allow for a period of negotiations on long-standing discussions to resolve all current unagreed pay and grading issues. 3 Ten years have passed. I found out I was entitled to Agency Workers Regulations (AWR) protections. Jul 19, 2024 · This is because, as we mentioned above, both Vodafone and BT utilise the Openreach network. 64% of employees would recommend working at Openreach to a friend and 45% have a positive outlook for the business. This is because although Openreach is the network provider, your relationship is with your service provider. Good to have the engineers mobile phone number on the day of the appointment and the engineer (Liam) then phoned prior to the appointment to give a rough time frame of arrival- very helpful. 99 a month. Sometimes no broadband for 6 weeks as they pass buck to each other. But for now, BT Full Fibre availability is limited. Whether you're streaming, gaming, or working from home, BT ensures a seamless connection. I have been trained to high standards up to 2011 when I left the company. Oct 30, 2023 · A competitor of Openreach with its own full fibre broadband network, CityFibre successfully launched in 29 cities across the UK in 2021. Mar 21, 2025 · In doing so, it also adopted nearly a million Orange home broadband customers and started to offer superfast part-fibre broadband services on the Openreach network. Do you agree with Openreach's 4-star rating? Check out what 174,417 people have written so far, and share your own experience. This equates to about 30% of all UK households. It often isn't the cheapest around, even with a special promo deal, but BT broadband customers can also get BT TV, including discounted TNT Sport. EE TV includes NOW (giving you access to all the Sky channels) Netflix and discovery+ which means you get much more value all contained within one bill, helping you to manage your money more effectively. obviously it’s unfortunate when things go wrong ,as they seem to have done for you , but you have to keep a sense of proportion Aug 12, 2022 · Both providers use the Openreach network – which, incidentally, is owned by BT – to provide their services. Has the functional separation of Openreach from BT benefited consumers? We find that Openreach’s creation may have generated short-run consumer benefits in the form of lower prices but that negative Nov 18, 2023 · BT only use openreach, I am sure openreach will install fibre in your village but who knows when If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. And, of course, don’t forget the ease of setup… It’s ridiculously convenient Apr 1, 2025 · BT’s Broadband network is Openreach, the UK’s largest and owned by BT Group Ultrafast full-fibre deals available with average speeds up to 900Mb Affordable TV deals for access to premium channels like Sky Easy switching to EE Broadband for faster speeds, where available Social Tariff available to those on benefits Otherwise, the service itself, once live, can be ordered via various broadband ISPs, such as BT, EE, Sky Broadband, TalkTalk, Vodafone and many more (Openreach FTTP ISP Choices) – it is not currently an automatic upgrade, although some ISPs are doing free automatic upgrades as older copper-based services and lines are slowly withdrawn. Here are a selection of BT Complaints numbers, addresses, and alternative BT Openreach contact numbers I found on the Internet. 3 million UK homes). First class service by Liam from Openreach… Easy to book an available appointment within a 3day window. Openreach is rapidly expanding the network, and hope to reach over 80% of UK properties by the end of 2026. [5] Contact BT for help and support with your BT broadband, TV, home phone or mobile. com • 19K reviews. As a result, Openreach Limited was incorporated as a wholly owned subsidiary of BT plc. We exist across the UK to build the connections that matter, and it's our ambition to build the best full fibre future for everyone at work and home. A sub-contractor engineer was sent by Openreach was more concerned ab Do you agree with Openreach's 4-star rating? Check out what 175,617 people have written so far, and share your own experience. Aug 10, 2024 · So even though Openreach wasn't able to activate your fibre, BT still acted as if it had been activated, and cut off your existing broadband and telephone. The core idea was for BT and Openreach to “convert or upgrade” up to 60,000 street cabinets (from a potential pool of 90,000). Oct 11, 2024 · Previously, Openreach was owned by BT. Openreach has an overall rating of 3. Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. uk, says the move is good news for consumers, saying that Openreach “ An engineer working on the cabinet has most likely crossed lines so my line has another number. BT broadband review Want to know what BT is the big boy of broadband and phone - the UK's biggest provider. Jun 24, 2024 · Thank you, BT sent me a permission to work form to fill in and send back to Openreach, i sent it to Openreach but the email for Openreach said its not monitored anymore and to contact my service provider which is BT. At Openreach, we have the second largest commercial fleet in the UK, and we firmly believe that converting to EV is the right thing to do. 1*12 + £36*1. Pro II Full Fibre 500 - £44 per month for 24 months. Now the line is clear and broadband speed now up to 40Mbps. Pro II Full Fibre 200 - £47 per month for 24 months. BT Full Fibre Essential, Full Fibre 1, Full Fibre 2, Full Fibre 100, Full Fibre 500 and Full Fibre 900 all offer fibre internet. It has happened again and after 2 days working on 4G Fleur telecom my supplier say Openreach will not fix it and i have to let my PSTN provider know and I dial 150 and due to the crossed line Openreach botched house move service. Access your bills, check usage and review orders. You can't make this up! Date of experience: 31 March 2025 The BT Openreach engineer came on time and re-made the connection from the house to the telegraph pole. All plans come with BT Virus Protect security software with McAfee (which safeguards up to 15 of your devices), BT Parental Controls, and up to 1000GB of storage via BT Cloud. Nov 29, 2022 · This is even true for areas known for offering slow broadband via the BT Openreach network. And since technically Openreach is part of the BT group, it's safe to say that where their network is available, you'll also find BT. They all run on Openreach, but BT is by far the worst to deal with — slow responses, dismissive agents, constant excuses. Jan 7, 2025 · BT offers customers more freebies and extras, and an excellent mobile service. The full fibre to the premise (FTTP) rollout is expected to reach 26 million UK homes by 2026. As of 2022, BT offers full fibre broadband to around 8 million UK homes. Just in case you already didn’t know, Openreach is the UK’s biggest broadband network, used by pretty much every provider other than Virgin Media. The ‘functional separation’ of BT and Openreach took place after Ofcom’s Telecoms Strategic Review in 2005. I see the little black boxes attached to the pylons so assume they're a termination/junction box of sorts. Virgin Media broadband has its own network that’s entirely independent of Openreach. If additional work is required, this may take longer than the initial set-up time provided and there could be additional Jan 6, 2025 · This is because they use Openreach's Full Fibre network. Sky Broadband Reviews BT Broadband Reviews For those interested in Openreach's performance, and what could impact the performance of our parent company BT Group. We have a range of ways to get in touch for new and existing customers. For help with compensation on incidents before 1 April 2019, take a look at our Customer service guarantee. Despite that, we have to give this one to Sky because of its stronger customer service record, lower fibre prices, and unbeatable TV service. That meant we became a legally separate company with our own staff, management, purpose and strategy. It has a great range of speeds on offer, from a more than decent 50Mbps to a lightning fast 900Mbps (though it’s advertised at 1GB). 1*8 = £968 Granted, this is a rough calculation, but that would be a rough difference of between £268 to £352 over 24 months, or between £11 to 14. 6 days ago · 651 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. In order to narrow this list down we’re only going to cover those ISPs that offer packages based off Openreach’s 160Mbps download / 30Mbps upload tier at more consumer affordable prices. Whereas Openreach focuses on major metropolitan areas for its rollout, CityFibre concentrated on so-called ‘second cities’, expanding beyond these gigabit cities into remote, rural centres. Your actual speed will depend on home wiring, Wi-Fi connection and time of day. Openreach Annual Review 2023-24 In 2017, Ofcom published the Digital Communications Review. Jan 12, 2025 · EXCLUSIVE January 2025 update on Openreach full-fibre roll-out. [3] [4] A majority of both Openreach and BT Group staff turned out to vote in favour of strike action, though a strike ballot held by staff at BT owned mobile communications operator EE did not achieve the 50% turnout required by the Trade Union Act 2016, missing the 50% turnout threshold by 8 votes. Jun 3, 2022 · The BT solution appears to be provided by a pair of Cyberpower Back-up for BT Digital Voice service units - one for the ONT and one for the SH2 and, to be honest, this appears to be the best, if not cheapest solution currently available. The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. 60 a month Dec 15, 2023 · Over its long and storied existence, BT has evolved to a point where the telephone cables, ducts, cabinets and exchanges that connect nearly all the homes and businesses in the UK to the national broadband and telephone network are built and maintained by Openreach, a wholly owned subsidiary of BT Group plc. Jun 1, 2023 · Hyperoptic offers full fibre to the premises (FTTP) meaning you don’t need to rely on Openreach’s ageing copper network to get broadband. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, or planned movement of Openreach equipment. At that time, Ofcom accepted a series of binding undertakings from BT Jun 27, 2024 · The excellent range of BT broadband deals includes a fantastic selection of medium-to-fast speeds. We run a small business but need connection to upload video and use for emails etc. Feb 3, 2025 · Zen offers a similar line-up of broadband packages as many other providers that use the Openreach broadband network. The 2030 date was last year spoken about more aspirationally, often alongside a more ambiguous range of “between 25-30m” (), but it increasingly seems like they’re now solidifying it as a solid target. Find out more on the Openreach FTTP rollout schedule here The clear statement about going “on to reach 30m by 2030” appears to represent a more concrete commitment of intent than we’ve seen before from Openreach. You can't contact Openreach and my ISP couldn't get any update either. Customer service is appalling. Date of experience: August 24, 2021 Sep 9, 2024 · Virgin Media to stand up rival network operator to BT Openreach; VMO2 announced plans in February to open its fixed line broadband networks by handing them over to a newly formed subsidiary intended to eventually form a rival to Openreach in the nationwide infrastructure provider stakes. Do you agree with Openreach's 4-star rating? Check out what 164,206 people have written so far, and share your own experience. We were BT/Openreach broadband customers at our previous address. Really nice engineer, very helpful and did a fantastic job. By contrast, EE's TV service is based on Apple 's TV 4K streaming box With EE TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. Can't reach BT Business Broadband on 0800 800 152 because it transfers calls to BT business residential because BT sold a hybrid business broadband plus residential phone pack 16 years ago. Ofcom’s Wholesale Fixed Telecoms Market Review (WFTMR), which took effect on 1 April 2021, delivered a five-year package of rules that the regulator said would endure for at least ten, assuming the outcomes were as expected. This is the largest broadband network in the UK, and BT actually owns it – they lease access to other providers like Sky, TalkTalk, and Plusnet . 3. The address we moved to also had BT/Openreach broadband. Majority independent board 3. Find out what others think about Sky and BT with our customer reviews. We have recently completed a house move and Openreach caused us so much stress. | Read 21-40 Reviews out of 169,884 Sep 20, 2024 · Essentially, the process is quite normal when upgrading your broadband connection, but it’s a bit more involved than switching between different BT Openreach providers – such as from Plusnet to Sky for example. 4 out of 5 stars, based on 41 company reviews on Glassdoor. This seems to happen time and time again. With BT, you can enjoy reliable connectivity, brilliant customer support, and other additional features to enhance your online experience. So I now have to wait a month due to Openreach not turning up! The first date offered 28th April. Full Fibre 100 - £26 (Openreach) £25 (CityFibre) per month for 24 months. 6 out of 5, based on over 1,482 reviews left anonymously by employees. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Mar 3, 2023 · For me, no new poles, BRSK used Openreach ones and run the fibre from pole to pole around my district. What does BT offer? BT has a broad range of broadband packages, starting with BT's Fibre Essential, which comes with speeds of Jun 1, 2023 · Full Fibre 2 - £25 (Openreach) £24 (CityFibre) per month for 24 months. Apr 6, 2023 · Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. The review established Openreach Limited as a wholly owned subsidiary of BT Group plc – which means we’re a legally separate company, working within a strategic framework and budget agreed by the BT Group board. Sign up and login to My BT account now. This explains why it was, and still is, known to many as 'BT Openreach'. 149 reviews from Openreach employees about working as an Engineer at Openreach. To do this they may need access to your property. 99*12 + £47. Learn about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. | Read 61-80 Reviews out of 171,077 The UK’s fixed telecoms sector is a success story – and Openreach sits at the heart of it. BT have maintained low complaints records for the past few years according to Ofcom's independent data on customer An Openreach engineer working on the "Superfast West Yorkshire" project in Wetherby (2014) at a manhole. Jun 26, 2024 · Vodafone Full Fibre review: Vodafone has partnered with full fibre infrastructure providers Openreach (part of the BT Group) and CityFibre to make Vodafone Full Fibre Broadband (Vodafone Gigafast) available to more than 12 million UK homes (this is around 38% UK coverage based on 31. This indicates that most Civil Engineer professionals have a good working experience there. bt. Because 5G skips the wiring, it’s a totally different infrastructure. | Read 41-60 Reviews out of 160,103 Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. Plus, although the company only provides ADSL connections to ineligible properties to receive Do you agree with Openreach's 4-star rating? Check out what 165,783 people have written so far, and share your own experience. It really isn't good enough and it's high time BT and Openreach sorted out this type of failure of communication. Depending on the plan you pick, NOW’s average download speeds can be between 11-63Mbps. | Read 21-40 Reviews out of 161,492 Do you agree with Openreach's 4-star rating? Check out what 175,643 people have written so far, and share your own experience. I agreed. ISP Options for Openreach’s FTTP Network. They also ignore and don't reply succinctly to social media when it's a bad review. I along with 10 colleagues raised a grievance against Paralaw for equal treatment under the AWR. BT Openreach and other 3rd party vans have been in the area over the past few months and they've routed fiber cables down the pylons in the street into the ducting underground. We have a net zero target of 2030. Openreach Survey: In some cases, Openreach have to carry out a survey before they can connect a home to Full Fibre. Jun 6, 2023 · BT Fibre review. Jun 7, 2023 · It works a little differently from Openreach-based providers such as BT. 1*1. Openreach did this a few years ago and never apologised. 99 *24 = £1,320 Cuckoo with potential price drop = £54. Each is supplied with a 12V 7Ah lead acid battery. This means that both ISPs can also provide reliable connections to almost anywhere in the UK. BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; Business covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 700 communications providers Nov 21, 2022 · BT’s full fibre broadband makes use of full fibre connectivity (FTTP) through the Openreach network. If additional work is required, this may take longer than the initial set-up time provided and there could be additional Jul 3, 2017 · After Ofcom’s 2005 Telecommunications Strategic Review (TSR), the solution was the establishment of Openreach, even though it remained under full ownership of BT. Jul 3, 2024 · This is partly due to the fact that BT relies on the Openreach network, while Virgin uses its own network and specialises in Full Fibre deals. That’s true for all BT customers who aren’t on a business contract, and has been since 1 April 2019. Thank you Openreach. The Virgin Media network, on the other hand, is separate and entirely owned and operated by Virgin. 99*12 = £1,236 Vodafone (direct website offer price for Black Friday) with price rises = £36 * 4 + £36*1. Jan 4, 2025 · Read more in our full review of BT TV packages. The house is over 500 yrs old but don’t think BT was around then! Discover what BT scams are making the rounds, what BT does and doesn't do over phone and text, and how to stay protected from BT scams online. I started work with Paralaw who placed me with BT/Openreach on a 6 month fixed term contract. See what you can expect from your area. Sep 25, 2023 · What's more, BT throws in a few broadband extras for free. However they completely cut us off for 5 days. Openreach, to provide equality of access to its local access network and backhaul products. Customer service. Full Fibre from BT. We are approx 1 mile from nearest BT box with quite old copper connection. Since then, we’ve taken more control over our Apr 25, 2023 · BT uses the Openreach network to deliver its broadband service. BT previously clarified to ISPreview that the focus here is on their FTTC / DSLAM broadband cabinets, rather than older Primary Connection Points (PCP). Speeds from 38Mbps all the way up to This is because although Openreach is the network provider, your relationship is with your Communications Provider. Winner: BT have reasonably low complaints and high levels of customer satisfaction according to Ofcom, while Hyperoptic also have a good reputation in this area. 2 years ago they found lines to building were 56k modem lines with 1970s switches. UK’s largest ever TUPE1 process 4. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. These are the annual accounts for Openreach Limited; further accounting information on Openreach's trading is available in the BT annual accounts. BT Full Fibre 150Mbps prices start from £29. Our broadband packages come with various speeds to suit your needs. Jan 29, 2024 · While BT builds and maintains the infrastructure, the Openreach network is used by more than 690 providers to deliver broadband, Ethernet and telephone services. Mar 6, 2025 · BT Full Fibre Review: BT's Full Fibre rollout, via Openreach (see FTTP rollout map here), with top average speeds of 900Mbps, currently reaches around 17 million UK premises with plans to reach 25 million by 2026. Please note I try and keep this list up to date so if you find anything that needs amending or adding please get in touch! May 30, 2023 · As NOW Broadband is owned by Sky and uses BT’s Openreach network to deliver its services, you can expect it to perform comparably well to other providers using the Openreach network. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Mar 8, 2024 · As a counterpoint, my migration to DV was seamless, I unplugged my landline phone from the copper NTE master socket and into the phone port on the newly supplied SH2 router , and within 2 minutes the DV phone service was working (via the broadband connection ) …. My BT, making life easier with your account information in one place. Now I’m lucky to get 300 Mbps on a good day. Following the Telecommunications Strategic Review (TSR), in September 2005 British Telecom signed undertakings with Ofcom to create a separate division, for the purpose of providing equal access to BT’s local access network and backhaul products. If they do we’ll contact you to arrange a suitable time. Do you agree with Openreach's 4-star rating? Check out what 175,649 people have written so far, and share your own experience. 2. Aug 7, 2023 · I'm a new customer to BT from seeing the great finished product in my Dad's house and also friends installations that looked pretty good. co. 8 million UK homes. The foreign person on the keyboard at the other end couldn’t understand me – they didn’t know what a blind was!” I’m an Ex BT Telephone Engineer who used to work for BT Openreach. Openreach then ensures that all the Independent, wholly owned subsidiary of BT Group plc 2. Pro II Full Fibre 900 - £58 (Openreach) £55 (CityFibre) per month for 24 months She continued, “I tried using BT Online Chat on their BT. You can't make this up! Date of experience: 31 March 2025 Mar 21, 2025 · In 2012, it started to provide broadband services through BT’s Openreach network, offering straightforward, speed-focused deals for pretty low prices. TUPE –Transfer of Undertakings (Protection of Employment) Regulations Review, aiming to make sure digital communications markets continue to work for consumers and businesses. Plus, BT customers can enjoy access to five million public Wi-Fi hotspots. com website. . Sunday, January 12, 2025 11:05 AM (Updated: Monday, January 13, 2025 9:24 AM) 6 comments; Back on 6th January Openreach announced it had passed 17 million premises with its full fibre network, our tracking which is looking for Ready for Service premises now has a footprint of 16,551,622 premises and is growing at a rate of 75,635 Raise a complaint about BT products or services. Nov 24, 2023 · Cuckoo with no price decrease = £54. After chasing them, BT offered an “upgrade” to 900 Mbps if I signed another 2-year contract. Openreach builds and runs the nation's broadband network. Business contract customers can claim BT Customer Service Compensation. Openreach had everyone the opportunity to do that over the years but never has and the choice for me was limited to just 2 Openreach VDSL or Virgin Cable. As Openreach is the biggest network in the UK, both Vodafone and BT have wide availability – chances are, you’ll be able to get it at your address. For the most part, it consists of fibre optics up to your local street cabinet, then it’s coaxial cable from there to your home (BT and Openreach providers use copper lines here). Standard fibre on Zen Broadband Jan 7, 2025 · These latest contracts add to the 96,600 premises already included under a UK government agreement signed last year with Openreach, the infrastructure arm of Britain's former state-owned telecoms monopoly BT, and are claimed to bring the total funding made available up to £800 million. The workmanship I received almost 2 weeks ago was shambolic! This really doesn't look right. Whilst BT Group is our parent company, we’re open and transparent about how, why and when we have dealings with them. idcnmmcz gcg ietv mzyhsjn mlusmlub ycnzb xckhv rlrju bjckw earg xzom ihwjc mwqroff bwchv jxtc